Welcome to the Restricted Livery Chauffeur License Training Program. This document describes the program details, registration and exam process and guidelines. Click to print a copy of the guidelines

Program Description:
The City of Chicago Restricted Livery Chauffeur training is a one day program which assists individuals to prepare for and take the Restricted Livery Chauffeur License exam.

Topic
Professionalism and Customer Service -

Rules and Regulations -

Passengers with Disabilities -


Geography -

Description
• Professionalism, customer service, diversity and cultural sensitivity

• City of Chicago rules and regulations

• How to assist passengers with disabilities
• Laws protecting people with disabilities

• How to efficiently navigate Chicago's road and highway system
• Important destinations and places of interest in Chicago

When and Where is Training Available?
For a current training schedule and locations email us info@professionalchauffeurtraining.com or call 312-884-9811.

How Much Does it Cost?
Program Fee: $85 (includes exam fee of $20)
Program Retake if within 6 (six) months of original class - $75 (includes exam fee of $20)
Exam Retakes: $20 each

How to Register for Training?
Online - Click Here to Register, complete the application and payment. Once paid you will receive a receipt.
By Phone - call us at 312-884-9811 for assistance.
All fees must be paid before the date of your program. The instructors do not accept payment during the class.

Where are Exams Scheduled?
After completing the program, it is recommended that students study and prepare for the license exam for at least one week. Exams are administered twice a week at our facility at 5590 N. Northwest Highway, Chicago, IL.

How to Register for Your Exam?
During Training- you can schedule your exam date with your instructor at the end of the program.
Online - Click Here to Register, complete the request form. You will be sent a confirmation and a link to securely pay the program fees online. Once paid you will receive a receipt.
By Phone - call us at 312-884-9811 for assistance.


Training Program
: 
On the day of your training program you must:
• Be on time. If you are late you will not be permitted into the program under any circumstances. You will need to reschedule your training and a $15 rescheduling fee will be charged. If you do not appear for your scheduled training you will need to register as a new student and pay the fee. No refunds or credits are issued.
• Bring your driver's license for identification. You will not be permitted into the program if you do not have your driver's license, no exceptions. We will only accept driver's licenses to confirm your identity.
• Bring pens, pencils, highlighters for taking notes. We do not provide office supplies.
• Dress code is casual - jeans are permitted. Please no shorts or gym clothes.
• Food is not permitted in the classrooms. You may bring a beverage and a snack for break time.

During the training program:
• You may not use your cell phone (voice or text). Cell phones must be on silent and put away.
• You may not take photos during training. Copies of training materials will be made available to you.
• Smoking is not permitted anywhere in the building.
• Some of the training may be provided on computers and tablets. A basic understanding of how to use a personal computer (Windows or Mac) is highly recommended.

Licensing Exam:
o About the exam:
• The exam consists of 40 multiple choice questions.
• A passing score is 80% -100% (no more than 8 incorrect answers):80-100% - Pass 79% and below -Fail
• If you do not pass the exam you will have 3 additional opportunities to retake the exam. Retakes must occur within 30 days of attending the program. You must register for the retake exam and pay the $20 retake exam fee. If you do not pass the exam after 4 attempts you must register and retake the program again.

o How to Register for Your Retake Exam?
• Online – Click Here to Register,  complete the request form. You will be sent a confirmation and a link to securely pay the program fees online. Once paid you will receive a receipt.
• By Phone - call us at 312-884-9811 for assistance.
• A student who does not pass the exam after the fourth attempt will be required to register and attend the program again, paying a reduced tuition fee.

On the day of your exam you must:
• Be on time. If you are late you will not be permitted to take your exam under any circumstances. You will need to reschedule your exam and pay the $20 exam fee. If you do not appear for your scheduled exam you will need to reschedule your exam and pay the $20 exam fee. Refunds or credits are not given for late or missed exams.
• Bring your driver's license for identification. You will not be permitted into the program if you do not have your driver's license, no exceptions. We will only accept driver's licenses to confirm your identity.
• Dress code is casual - jeans are permitted. Please no shorts or gym clothes.

During the exam:
• You may not use your cell phone (voice or text). Cell phones must be on silent and put away.
• You may not take photos during the exam.
• Smoking is not permitted anywhere in the building.
• Your exam may be provided on a computer or tablet. A basic understanding of how to use a personal computer (Windows or Mac) is highly recommended.

After the exam
• When you complete the exam you will be advised of whether you have passed. If you passed the exam you be given a completion certificate which indicates you have passed the Restricted Livery Chauffeur License exam . Do not leave until you have been given this information.
Please allow 1-2 business days for PCTC to send a copy of your completion certificate to the City of Chicago Business Affairs and Consumer Protection (BACP) before applying for your Restricted Livery Chauffeur License. Additional information regarding license application will be provided during the training program.
• If you did not pass the exam it is recommended that you study and reschedule your next exam promptly (within 1-2 weeks).

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